ColdFusion Articles

Give Better Customer Support

What role does an automated ticketing system play in your customer service? In the fourth installment of the ColdFusion Project Management (CFPM™) column, Mark Phillips talks about what you can do to make your customer service better.

Elad Elrom Talks Flash... and the City

Elad Elrom decries the lack of large Flash conferences in New York, and is doing something about it. Brian Rinaldi interviews Elad about his plans for "Flash and the City".

What We Talk About When We Talk About Projects

Is there real communication between your client, project manager, and the team members of your project, or are they just talking? In this installment of the ColdFusion Project Management (CFPM™) column, Mark Phillips explains how a simplified schedule can do wonders for your client communication.

Moving Forward on FAQU and Fusion Authority

A new Online Editor, a new issue of FAQU, and a contest giving away free subscriptions to the journal... What more could you ask for the New Year?

Leveraging Twitter for Social Proof

How do you persuade people to opt in to your list? Rob Capili has an interesting technique that leverages Twitter's API to use your current followers to build a greater audience.

Four Project Management Keys from Benjamin Franklin

Most know of Benjamin Franklin the inventor; how many know that he was also a highly effective manager? In this installment of the CFPM™ column, Mark Phillips describes some keys to project management gleaned from the life of this famous American.

So You Wanna Host a ColdFusion Devcamp?

Sid Maestre has created a helpful FAQ for those wanting to put on a ColdFusion Devcamp-style event in their area.

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• ColdFusion 8 Special Edition
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• Special Business Issue
• Object Oriented ColdFusion
• ColdFusion MX 7 Features You Need to Know