Allaire Extends Tech Support Call-Back Policy
ColdFusion or Allaire Spectra customers with annual support plans or incident packs can now expect responses from support engineers within 6 hours during Allaire regular business hours (Monday through Friday, 8:00 a.m. - 8:00 p.m. EST).
ColdFusion or Allaire Spectra customers who own single incidents or are evaluating products can expect a response by the end of the next business day during Allaire regular business hours.
JRun customers with standard support policies can expect a response within 24 hours during Allaire regular business hours.
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