eCommerce on a Prayer? Think Again -
by C. Hatton Humphrey
When the monks at Holy Cross Abbey in Berryville, Va wanted to upgrade their online sales presence they high hopes. Those hopes, however, were destined to be dashed by a number of different pitfalls. Every nightmare possible met them on their path to e-commerce enlightenment -- from hardware vendors famous for installation errors to an overeager VAR that delivered a product they couldn't use. In the end, they had to return to their old system, which has left all of the parties involved just a little more humble.
Monks' Online Fruitcake Ordeal Shows Need to Meet Promises (The Channel Insider, November 24, 2004)