Derailing Details : The Top Twelve Visual Mistakes Presenters Make . . . and How to Avoid Them

Excerpted from Visual Selling: Capture the Eye and the Customer Will Follow (Wiley, April 2007, ISBN-10: 0-4717936-1-2, ISBN-13: 978-0-4717936-1-8, $24.95)

by Paul LeRoux and Peg Corwin.

Mistake #1: Overlooking "Murphy."

If it can go wrong, it will go wrong. This mistake basically means that you walk into the room where you're going to present and something is wrong. LeRoux tells a story about a multimillion-dollar sales presentation to which "Murphy" paid a visit – in the form of missing curtains and a boardroom window overlooking a huge pool surrounded by bikini-clad swimmers. (You can guess what the attendees looked at instead of the presenter!)

Remedy: Visit important presentation rooms at least a day in advance. If that's not possible, have someone take pictures from different angles and email them to you.

Mistake #2: Delivering Split Presentations.

It's difficult to read the subtitles of a foreign movie and follow the action. When sellers stand at a distance from the screen, they create a similar problem. You probably won't build rapport with someone whose focus is repeatedly divided.

Remedy: Stand next to the screen and present a united message.

Mistake #3: Positioning Yourself Incorrectly.

Right-handed sellers usually stand with the screen to their right. This allows them to point more easily. However, people read left to right. Salespeople are unable to capitalize on this fact when the screen is to their right.

Remedy: Position a screen, flip chart, or easel stand to your left. Then people will naturally start with their eyes on you and return to you after glancing at the screen.

Mistake #4: Choosing the Wrong Screen Size and Position.

In most meeting rooms, screens are two to three times bigger than necessary. The bigger the screen, the more it overshadows the presenter. Recessed ceiling screens are typically centered. This provides nice room symmetry, but it also diminishes the seller.

Remedy: Bring a portable screen. For two to fifteen people, a 4-foot x 4-foot screen is fine. Place yourself in the room's center or key focal spot, and then angle the screen about 25 degrees toward yourself.

Mistake #5: Seating Decision Makers in the Wrong Chairs.

In important sales presentations, seating arrangements matter. The first chair to the presenter's left is the best viewing point for a decision maker and the first chair to the presenter's right is the least desirable.

Remedy: Obviously, place the decision maker in the first chair to your left. Plant your feet firmly perpendicular to your group and be conscious that your body will continuously try to rotate toward the screen. Don't let it, or you'll give more eye contact to the non-decision makers.

Mistake #6: Dimming the Lights.

Darkness induces drowsiness and mental wandering. Plus it eliminates the best part of a presentation – you!

Remedy: Keep the room lights on or dim them slightly. If multiple light switches are available, turn the lights off directly above the screen. (Of course, since the lights are on, you will need to design slides that are visible at higher light levels.)

Mistake #7: Promoting the Screen.

Too many presenters feel that the information on the screen is the real "star." But the audience needs to see you as well – you pull them into the story unfolding on the screen and bring the message to life. As an American Indian proverb goes, "Move closer to the campfire, so I can see your words."

Remedy: Bring the lights up enough so that both you and your visuals are clearly seen.

Mistake #8: Playing with Pointers and Other Toys.

Anything you hold in your hands becomes a plaything with which you'll fidget. You might as well twirl a baton, since your hands gripping some object will distract people just as much.

Remedy: Keep your hands free to gesture by not holding a pointer, marker, or remote.

Mistake #9: Blocking the Screen.

Do not turn toward the visual and point with your right arm. This causes you to partially block the screen from viewers to your right.

Remedy: Point at the screen with your fingers together, palm down and parallel to the floor. Point to the screen with only your left arm, but when you gesture, use both arms.

Mistake #10: Holding Remotes or Clickers.

Remember, it's human nature to play with objects in your hands. If you're nervous, you'll speed up and change the slides faster than you should. Besides, holding a remote causes you to gesture less. You'll settle into the easier, boring role of a talking head instead of selling your ideas with your upper body.

Remedy: Place your laptop or remote on the lectern or a table under the screen.

Mistake #11: Positioning the Lectern to the Side.

Usually, in high-dollar presentations, two items dominate the room – the screen and the lectern. Too many presenters place the lectern well away from the screen (causing the aforementioned split presentation), and then they hide behind the box. To "take cover" defeats the whole idea of selling visually.

Remedy: Position the lectern, screen, and presenter together, so the presenter can interact closely with the screen and use the nearby lectern to hold content cue cards or the remote to change slides. If you're the presenter, stand in the center of the room or stage with the screen to the left and the lectern to the right.

Mistake #12: Reading Someone Else's Text Slides.

If you take over someone else's text-heavy presentation at the last minute, you face an uphill battle. By just reading the text slides, you'll put your audience to sleep.

Remedy: Use different words from what appears on the screen. Be very enthusiastic. That will help viewers overlook the boring slides.

Paul LeRoux, the founder of Twain Associates, Inc., has been coaching salespeople on visual selling for more than twenty-five years. His specialty is rehearsing executives for high-stake competitive presentations, outside funding pitches, and large audience addresses.

Peg Corwin is the marketing director for Twain Associates, Inc. Peg has extensive professional experience in sales and has worked with real estate, financial services, and investment consulting firms. She has held licenses as an insurance agent, securities broker, investment advisor, and CPA.

For more information, visit twainassociates.com.

About the Book:

Visual Selling: Capture the Eye and the Customer Will Follow (Wiley, April 2007, ISBN-10: 0-4717936-1-2, ISBN-13: 978-0-4717936-1-8, $24.95) is available at bookstores nationwide, from major online booksellers, and direct from the publisher by calling 800-225-5945. In Canada, call 800-567-4797.

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